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Proudly designed by Marianne for Donkey Tales Farm Cottages  2014

Booking Conditions

 

PLEASE NOTE: 

 

The property is self-contained.  As such, it is expected that all rooms, carpets, windows, doors, fridge, oven etc., are left in a clean and tidy state and undamaged.  We do our absolute best, to provide you with a spotless cottage on arrival. 

We appreciate your assistance and respect with these conditions, so we can offer the same level of cleanliness, to the guests who may be arriving after you. 

 

Guests are to ensure dishes are washed, dried and put away and rubbish is taken to the outside bins.

 

Please do not shift the furniture.

Charges will be at cost for repairs and per hour, for additional cleaning that may be required, by not leaving the cottages the way you found them as above.

We do allow small pets to stay at the accommodation, if prior consent is obtained.  Please discuss before booking.

 

DO NOT feed the donkeys.  They have a very simple diet and put on weight very easily, this in turn leads to obesity and foot problems. They may also easily nip your fingers by mistake.  Fingers and carrots look very similar to a donkey!

Children MUST be supervised by an adult at all times!  That means, please do not allow your child/children, to be in a paddock with a donkey, without adult supervision at all times.  The donkeys are very friendly, but ensuring your children remain safe at all times, means being present to supervise them.

 

Dogs must be kept away from the donkeys.  Donkeys are used to protecting their herds from wild dogs.  It is their instinct to protect themselves and our donkeys may see your pet as a threat.  Owner responsibility is required to ensure your animal remains unharmed and so are our donkeys.

Because you are visiting a farm with livestock and natural bush land, it is a condition of your reservation, that all activities undertaken at Donkey Tales Farm Cottages are done entirely at your own risk .  Donkey Tales Farm Cottages and its owners, accept no liability for injury, death or illness, loss or damage whilst visiting the property.

 

WE RESERVE THE RIGHT TO CLOSE THE USE OF FACILITIES IN THE EVENT OF IMMINENT DANGER IE. CODE RED BUSH FIRES. 

Your safety is our foremost concern!

 

An email or text message, will be sent on the morning of your arrival.  It will provide directions to the property and a security code for the key safe at your cottage.

 

 

Further Booking Conditions

 

Please note that base price of each cottage is based on two guests, using one bed. 

If you require the use of more than one bed you will be required to book for an extra guest.  (eg. 2 people using two separate beds, must book for 3 adults)

 

Check in time is 2pm or later.

 

Check out time is 10am.  (Flexible if possible)

 

Babies not requiring the use of a bed, stay free.

 

Additional guests are charged at $25 per night for a 1 night stay/$20 per night for 2 or more nights.

 

Minimum night booking restrictions will be effective for long weekends, public holidays and special events.

Your payment ensures your booking is secure and confirmed, it also confirms you accept our policy and agree with the booking conditions.

Once booking deposit is made and confirmed, booking dates cannot be changed.

Cancellation

Cancellation of a confirmed booking 15+ days before arrival - a 50% refund will be offered

Cancellation of a confirmed booking 8-14 days before arrival -  no refund will be offered

 

No refunds apply for unused nights, booked beds or early departures.  We recommend travel insurance.

 

 

Payments

We accept Mastercard , Visacard and AMEX. 

Details can be provided over the phone or by email to donkeytales@bigpond.com

Please note there is a 2.2% surcharge when you pay by credit card. 

 

Direct debit details can be obtained on request (a $50 security will be added to your account, until after your departure.  It will be refunded after your room has been assessed - please see the note at the top of the page) 

 

 

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